Product Warranties
& Support Plans

• Cosmetic damage, including normal wear and tear that does not affect device functionality, is not covered.
• Loss or theft is not covered.
• Acts of nature including but not limited to tornadoes, earthquakes, floods, fires, and hurricanes are not covered.
• Any disassembly (or attempted disassembly), attempt to open the device, attempt to alter, repair, and/or modification by any party who is not authorised by Tobii Dynavox may void this warranty in its entirety.
• Damage caused by abuse, misuse, or neglect is not covered. This includes any damage caused by liquid submersion, use of a spray cleaner or bug spray, or excessive deliberate damage. Damage due to failure to follow instructions for use or maintenance is not covered. Although Tobii Dynavox may still be able to repair the device, the repair may not be free of charge. Tobii Dynavox reserves the right, in its sole discretion, to determine whether this type of damage may be covered under warranty.
• Damage resulting from the use of unauthorised accessories and/or use of incorrect chargers.
• Unless specifically due to a defect in materials or workmanship, consumable components such as batteries are not covered. Internal batteries are warranted for twelve (12) months from date of delivery and external batteries are warranted for ninety (90) days from date of delivery.
• Additional accessories are not covered by TD Care (including keyguards and covers).

Read full TD Care Terms & Conditions